The standards this platform is held to

How patients are treated

A patient is a participant in their own care, not a data source.

• Access is free for every patient — funded by the service, never by the person in the worst week of their life.
• No advertising, ever. Patient data is never sold.
• Reflections are private by default; sharing is an explicit, reversible choice that belongs to the patient.
• Crisis contacts stay visible on every public page.
• The technology carries the burden, not the person: nobody is asked to write clinical documentation about their own life, and what they say is kept in the words they used.
• No streak pressure, no guilt, and no treatment of disengagement as a clinical signal in itself. Not opening Healing Space is allowed to mean nothing at all.

How clinical judgement is treated

The platform informs judgement. It never substitutes for it, and it never quietly takes on work a clinician is accountable for.

• No automated decision is ever made about care.
• The platform does not monitor for concerning patterns on a clinician's behalf. Safety monitoring remains theirs; what deterministic alerting does and does not do is stated in the Trust Centre.
• The platform preserves and retrieves the therapeutic record. It does not interpret it: no diagnosis, no causal inference, no judgement about whether the work is helping.
• Where the system cannot assess something reliably, it fails safe and says so rather than guessing.
• A model may propose; it does not decide. Where conversation identifies something worth keeping, deterministic application logic validates it against the person’s own words and the person confirms it before anything is written.

How services are treated

Agreements are written in plain English and honoured as written.

• One per-clinician licence, fixed in writing — no metering, no per-patient fees, no renewal surprises.
• Monthly terms, no lock-in, and a service's data exported for it on request if it leaves.

How we speak about ourselves

The standard for every public claim is that it survives being checked. We state plainly what the platform cannot do, and we do not claim assurances we do not hold: we are not NHS-approved and we do not claim to be. The day our claims change, we will say so — and not one day before.

That includes the claim closest to our own hearts. We believe preserving therapeutic context matters; we have not shown that it improves outcomes, and we will describe what the platform does rather than what we hope it achieves. Conversations with clinicians are described as conversations, never as endorsement, and we do not name people or organisations for credibility.

We do not advertise a capability before it exists or before its architecture is one we are prepared to stand behind. Where something is in development it is labelled as being in development — including when that makes the product sound smaller than a competitor’s.

The Trust Centre records what is and is not in place today, and this charter is only worth having while that page stays honest.